Delivery Information

House of Basil aims to provide a simple, reliable, and transparent delivery experience for every customer.

Delivery Areas

House of Basil currently delivers within South Africa.

Delivery to the Southern African region and other regions may be available, subject to courier availability, applicable courier costs, and final confirmation at checkout or through customer support.

Delivery Fee

A standard delivery fee may apply at checkout. The final delivery fee will be shown before the customer places an order.

For deliveries outside South Africa, courier costs may vary depending on the destination, courier provider, and delivery requirements.

Delivery Time

Estimated delivery time is between 7 to 10 days from order confirmation.

Delivery times may vary depending on the customer’s location, order volume, courier availability, and any circumstances outside the control of House of Basil.

Customers will receive order updates once their order has been received and processed.

Order Processing

Orders are processed after payment has been confirmed.

For direct bank transfer payments, orders may remain on hold until payment has been received and verified.

Incorrect Delivery Details

Customers are responsible for providing correct and complete delivery information at checkout.

House of Basil cannot be held responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete delivery details provided by the customer.

Final Note

This delivery information may be updated before launch once House of Basil confirms its final courier arrangements, delivery fees, and delivery timelines.