HOUSE OF BASIL

TERMS OF SERVICE

Effective Date: 1 June 2026

Welcome to House of Basil. These Terms of Service (“Terms”) govern your access to and use of the House of Basil website, products, services, and online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT HOUSE OF BASIL

House of Basil is a premium men’s underwear brand operating through its online store and associated digital platforms.

Company Details:

Business Name: House of Basil (Pty) Ltd

Registration Number: 2026/064184/07

Email: orders@houseofbasil.co.za

Website: www.houseofbasil.co.za

2. ELIGIBILITY TO USE THE WEBSITE

By using this website, you represent and warrant that:

  • You are at least 18 years old or have the consent of a parent or legal guardian;
  • You have the legal capacity to enter into binding agreements;
  • The information you provide is accurate, complete, and current.

3. PRODUCTS AND AVAILABILITY

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Colours and product appearance may vary depending on device settings;
  • Product availability is subject to stock levels;
  • We reserve the right to discontinue, modify, or replace products without notice.

The inclusion of any product on the website does not guarantee its availability.

4. PRICING

All prices displayed on the website are shown in South African Rand (ZAR) unless otherwise stated.

Prices:

  • Include VAT where applicable;
  • Exclude delivery charges unless expressly stated;
  • May change without prior notice.

Pricing errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and provide a full refund.

5. ORDERS

When you place an order:

  • You are making an offer to purchase products from House of Basil;
  • Receipt of an order confirmation email does not constitute acceptance of your order;
  • Acceptance occurs only when your order has been processed and dispatched.

We reserve the right to refuse, limit, or cancel any order for reasons including:

  • Product unavailability;
  • Payment failure;
  • Suspected fraud;
  • Breach of these Terms.

6. PAYMENT

We accept payment methods displayed on our website.

By submitting payment information, you warrant that:

  • You are authorised to use the selected payment method;
  • The payment information provided is accurate.

House of Basil reserves the right to use third-party payment providers to securely process transactions.

7. SHIPPING AND DELIVERY

Delivery estimates are provided for convenience only.

While we strive to meet estimated delivery times:

  • Delivery dates are not guaranteed;
  • Delays may occur due to factors beyond our control;
  • Risk in the products passes to you upon delivery.

Ownership of products transfers only once full payment has been received.

8. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Returns and Refund Policy, which forms part of these Terms.

Due to hygiene considerations, underwear products may not be eligible for return unless defective, incorrectly supplied, or otherwise permitted under applicable law.

9. CUSTOMER ACCOUNTS

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials;
  • Restricting access to your account;
  • All activities conducted under your account.

You agree to notify us immediately of any unauthorised use of your account.

10. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos;
  • Trademarks;
  • Product designs;
  • Photographs;
  • Graphics;
  • Videos;
  • Text;
  • Website design and functionality,

is owned by or licensed to House of Basil and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

11. PROHIBITED USE

You agree not to:

  • Use the website for unlawful purposes;
  • Attempt to gain unauthorised access to our systems;
  • Interfere with website security or functionality;
  • Introduce malicious software or harmful code;
  • Use automated tools to scrape, harvest, or collect data from the website;
  • Infringe the rights of House of Basil or any third party.

12. USER-GENERATED CONTENT

Where customers submit reviews, comments, photographs, testimonials, or other content, you grant House of Basil a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content for marketing and business purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.

13. DISCLAIMER

The website and all products and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, House of Basil makes no warranties, representations, or guarantees regarding:

  • Website availability;
  • Website functionality;
  • Accuracy of information;
  • Uninterrupted access.

Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, House of Basil shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of data.

Our total liability relating to any order shall not exceed the amount paid by the customer for the relevant product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. INDEMNITY

You agree to indemnify and hold harmless House of Basil, its directors, employees, agents, and affiliates against any claims, losses, liabilities, damages, and expenses arising from:

  • Your misuse of the website;
  • Your breach of these Terms;
  • Your violation of any applicable law.

16. PRIVACY

Your personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act (POPIA).

By using our website, you consent to such processing.

17. FORCE MAJEURE

House of Basil shall not be liable for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Labour disputes;
  • Power outages;
  • Internet failures;
  • Government action;
  • Pandemics;
  • Supply chain disruptions.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

19. CHANGES TO THESE TERMS

We reserve the right to amend these Terms at any time.

Updated versions will be published on the website and will take effect immediately upon publication.

Your continued use of the website following any amendments constitutes acceptance of the revised Terms.

20. CONTACT US

For questions regarding these Terms, please contact:

House of Basil

Email: support@houseofbasil.co.za

Website: houseofbasil.co.za